Privacy Policy

Welcome to https://salomonaudiology.com (the “Site”), operated by Salomon Audiology (“Company,” “we,” or “us”). We understand that privacy online is important to users of our Site, especially when conducting business. This Privacy Policy governs our practices with respect to Visitors who browse the Site and individuals who register, submit forms, request appointments, or otherwise interact with our services (collectively, the “Services”).

1. Personally Identifiable Information

“Personally Identifiable Information” (PII) refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. This includes, but is not limited to: name, address, phone number, email address, date of birth, insurance-related information you choose to provide, and payment-related information if applicable. PII does not include information that is collected anonymously (without identification of the individual user) or demographic information not connected to an identified individual.

2. What Information We Collect

Information collected automatically

When you visit the Site, we may automatically collect certain information, including your IP address, browser type, device information, pages viewed, referring/exit pages, and usage data. This information is used to help administer the Site, analyze trends, and improve Site performance and user experience.

Information you provide to us

We may collect information you voluntarily provide, such as when you submit a contact form, request an appointment, communicate with us, or otherwise interact with the Services. This may include your name, phone number, email address, mailing address, and any details you include in your message or submission (which may include health-related details if you choose to provide them).

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests.
  • Schedule and manage appointments and provide customer support.
  • Provide information about our hearing care services.
  • Improve the Site, Services, and our communications.
  • Maintain Site security, prevent fraud, and protect users and our business.
  • Comply with applicable laws, regulations, and lawful requests.

We do not sell your personal information.

4. Sharing of Information

We may share information in the following circumstances:

  • Service providers: We may share information with trusted third-party vendors who perform services on our behalf (such as website hosting, analytics, form processing, scheduling systems, customer communications, or payment processing, if applicable). These vendors may access information only as needed to provide services and are expected to protect it.
  • Legal compliance and safety: We may disclose information to comply with a court order, subpoena, lawful request, or applicable law, or when reasonably necessary to protect the rights, safety, and security of our Visitors, patients, employees, and business.
  • Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.
  • Aggregated/anonymous data: We may share aggregated or anonymized data that does not identify you.

5. Cookies and Similar Technologies

Cookies are small files stored on your device that help websites function and remember information about your visit. We may use cookies and similar technologies to improve Site functionality, understand usage patterns, and enhance security. You can adjust your browser settings to refuse cookies or alert you when cookies are being used; however, some features of the Site may not function properly if cookies are disabled.

6. Login and Usage Information

If the Site or Services include login functionality now or in the future, we may use login and usage information, including IP addresses, ISPs, browser types, and activity logs, to administer the Site, track usage, and maintain security.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information. Sensitive data transmitted online is protected by encryption when appropriate. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security, and we are not liable for unauthorized access beyond our reasonable control.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Certain information may need to be retained for healthcare, insurance, tax, or other legal compliance purposes.

9. Your Choices

You may opt out of receiving non-essential communications by following the unsubscribe instructions in emails (when available) or by contacting us using the information below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related California privacy laws, which may include the right to request access to, correction of, or deletion of certain personal information we collect, and the right to know the categories of personal information collected and disclosed. We do not sell personal information.

To exercise these rights, contact us using the information in the “Contact Us” section. We may need to verify your identity before completing your request. We will respond as required by applicable law.

11. Updating, Correcting, or Deleting Your Information

You may request to update, correct, or delete personal information by contacting us. Please note that certain records may be retained as required by healthcare or legal obligations, and we may maintain backup copies for a limited period.

12. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information through the Site, please contact us and we will take appropriate steps to address the issue.

13. Links to Other Websites

The Site may contain links to other websites. When you click on a link, you are moving to another website. We encourage you to read the privacy statements of these linked sites, as their privacy practices may differ from ours. We are not responsible for the content or privacy practices of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy, or would like to request access, correction, or deletion of your information, please contact us:

Salomon Audiology
2131 Elks Drive
Suite 103
San Bernardino, CA 92404
Email: info@salomonaudiology.com